Effective PC support without any transportation costs or delays

We offer a full umbrella of computer support that only big corporations could afford: no need for a staff of specialists on your payroll, in your company. And we do it online!

• PC Diagnostics, and Security audit
• Virus and spyware eradication
• Software or Operating System configuration, installation, or updates
• Optimization
• General security and maintenance for stand-alone computers as well as for local networks

Your questions or issues will be answered by certified Computer Technicians.

We diagnose and repair most computer problems online in a fast and efficient way. Here are some facts: 98% of PC problems are software related and Consumer Reports conducted a survey of more than 23,000 PC users showing that online services (like IT Greenway) solve over 93% of software related problems, while PC manufacturers and small independent computer shops only solve about 59% of software issues. You can read more about the full study here.

We also help organizations develop effective security policies and safeguards and highly specialized services like FISMA reports (Federal Information Security Management Act) for federal agencies, banking, and health care industries. You can read more about FISMA and our services here.

Incredibly simple, incredibly effective

The Online PC support we offer is so user-friendly and so effective that describing it is a challenge.

• Contact us by phone, email, or chat online
• Discuss with us at NO charge: tell us what your problems or ideas are: virus eradication, spyware hunting, software installation, system configuration, bug, software upgrade, security audit,… You’ll talk to a certified computer technician, and you’ll get a fast reply.
  
  We will quickly propose solutions at a cost you can afford, even if you are a small business. You will not be charged until your issue is fixed.
  
• We'll resolve your issue online (you can even see your mouse cursor moving "alone" on your screen).

Secure

For total security, our Remote Services encrypts session data "end to end" between you and us, unlike other remote support products, We use 128-bit Advanced Encryption Standard (AES) , the same used by online banking programs. Also, Secure Sockets Layer (SSL) encryption ensures that the data exchanged in all our Remote Services are completely secure.

Your privacy is our primary concern. we do not share any information or data during our remote sessions or after them.

Available

Our Remote Services program is small enough to be downloaded only when you need it, so you don't have to pre-install software on your machines to enable instant live service.

Firewall Friendly

You won't have to turn your firewall off to use our services. Our Remote Services use https: outbound connections to enable screen-sharing with firewalls in place.

More Key features

• Live Support — live Chat and Phone Support are key features that are available during remote support sessions.
• Full Remote Diagnostics — to provide you with the best support, we can analyze your system information, including operating system details; total and available memory: applications and services currently running; and more. We will of course respect your privacy and we won't look at or hold any private information or data.
• Easy File Transfer between us and you — we can instantly exchange files and folders with you to apply patches, send URLs and updates or receive log files from you.
• Reboot/Reconnect — with your permission we can restart your system and automatically reconnect it to the support session in progress.
• Additional experts for you — we can invite an additional IT Specialists if needed at no additional charge if your support tech is having problems with a unique issue.
• True 24-bit Color environments — our Remote Services supports full-color view of your desktop for supporting high-graphic software or design applications.