We not only provide small and medium businesses with the two top technologies of today, but we also combine them, offering outstanding possibilities to the users:

VoIP (Voice over Internet Protocol), also know as "Internet Phone"

and

Virtual Call Centers, also known as "Virtual PBX" (Phone Board Exchange), auto-attendants, etc.

VoIP is simply the end of old phone systems. Your voice and phone calls fly worldwide over the Internet at no cost or extremely low ones, and only for a very limited investment. Available features are impressive, and improvements are constant.

Virtual Call Centers or Virtual PBX* are virtual receptionists that give you the most extreme flexibility in your work. For example; incoming calls to a single phone number can be routed to various destinations inside or outside your office, according to your needs, simply using extensions. But there is much more: call screening, professional welcome messages, email by phone, access to your Outlook to-do list by phone, fax to email, music on hold, phone conferences,…
Virtual Call Centers work with any existing phone system, without you investing in any new equipment.

But Virtual Call Centers and VoIP can also be combined, for almost infinite possibilities. Managing communications and their associated costs will never be a problem for you. Better: medium and small businesses now discover new and easier ways to work! Focus on your real business…  Communications are no more a concern: they are your new ally.

* A Private Branch eXchange (PBX) is a telephone exchange that serves a particular business.

VoIP - Internet phone

VoIP is available to every business. It only requires a relatively small change from traditional phone services to an Internet-based telephone system, and a broadband connection.
Here are a few of the reasons why businesses and individuals look towards VoIP to meet their telecommunication needs.

Advantages to using VoIP over traditional phone service:

• Long-distance and overseas telephone calls are much cheaper when using VoIP telephony
  This is due to the fact that VoIP telephone calls are made using an Internet connection. No telephone equipment is required, apart from a handset or headset, and traditional phone lines are made defunct.
• Many VoIP international calls do not require a connection fee
  An international communication fee is usually a standard when using a regular telephone service provider and this can bump up telephone costs and rapidly increase phone bills.
• With VoIP, many "extra" features are standard: get more for lower costs
  VoIP providers have extra features as the norm on their plans. So, individuals and businesses save money as they do not have to pay for features as call forwarding, call waiting, three way calling and caller ID, things for which most traditional telephone companies will charge you separately.
• VoIP providers allow users to make free PC to PC telephone calls at any time, even overseas.
  All that is required is that both parties using the service have accounts with the same VoIP provider. These accounts are totally free of charge with no monthly bills.
  This means that people who want to stay in touch with friends and family overseas or far away never have to pay high bills. Something a regular telephone company would be very unhappy to offer…
• VoIP allows you to keep your current phone number
  Yes, and regardless of whether or not you are actually in the same area code! In addition you can choose your own area code and all calls made to this area code will be at a reduced rate.
  For example, if you are a business that makes phone calls to one area code in particular, you can choose to have this area code as your "own" area and benefit from lower call costs.
• Make VoIP calls from anywhere in the World
  VoIP calls can be made from anywhere in the world from your VoIP account, regardless of where you are and where you are calling.
• Clear, stable, and foreseeable phone costs
  Thanks to payment packages and bundles, businesses and individuals will always know how much their phone bill will be each month, reducing worry over costs and enabling better budgeting.
• Constant improvement
  VoIP providers are constantly looking for new ways to improve their services, something which can't always be said for traditional phone companies.

 

 

Virtual Call Center services

Here is the impressive list of all what the Professional Call Center services can do for you!

Virtual Call Center Services with the auto-attendant system can be used in 2 ways:

1.    They can work with an existing traditional phone service. They are like a virtual receptionist that can route calls from an existing phone number to a number of extensions, and also offer much more.
2.    They can work with the new VoIP technology. And, then, you combine all the advantages of VoIP, including the financial advantages, with all the possibilities of the Professional Call Center services!